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Who Is CTS?

Who is CTS?Carolina Technical Support LLC is a locally-owned IT Service provider with Technicians throughout the Carolinas. We have been proudly serving the Carolinas for over 16 years, and we take pride in our work and the high attention to detail that we provide for our customers everyday. CTS is on a mission: To help you, our customer, to better understand and utilize your technology. Our customers appreciate our speed, efficiency, and attention to detail - and we understand that their time is valuable.

In May of 2009, Carolina Technical Support LLC acquired the North Carolina based Web Host, The now combined companies show great promise with a wide range of IT, Technical, and Web realated service offerings, including On-Site Computer Repair and IT Services, Web Hosting, Web Design, SEO/SEM, Phone Systems Setup/Service, Network Cabling, Cash Register & Credit Card terminals, Pharmaceuticals / Biotechnology: Validation, Commissioning, Engineering, Process Control Systems, QA, and Regulatory Compliance Consulting.

Fixing your computer, assisting and teaching you about your technology is our specialty. Enhancing your computing capabilities and experience is our goal. We do this by placing a strong emphasis on educating our customers so that their system and overall productivity is lasting. We do IT right, the first time. Every time.

We are the Carolina's technology gurus. Our combined knowledge is unsurpassed; if you have a computer problem we will fix it. Fast, efficiently, and with the added value of education.

It is our belief that the IT industry left a void by outsourcing its most vital component: customer service. CTS is changing that by focusing on improving the customer experience of technology users.

We are here to offer education, real-time trouble-shooting, and preventative maintenance for your technology systems.

Who CTS Really IsWe are also here to help you through challenges that you may encounter while working with technology, such as creating documents, email, networking, installing new programs, and more. We do this in a relaxed atmosphere that helps to relieve the stress many people experience when faced with technology questions and problems. We are very good listeners, and respond in language you will easily understand, providing expert advice that you can apply with confidence, right away.

We value education, and we make it our mission to help you to better use and enjoy your systems. Be sure to check in often to our CTS Tech Tips & Tricks section, which provides helpful advice; from prevention of viruses and system failures, to new and useful computing techniques. If you want to learn more about a specific technology issue, call CTS today!

Our breadth of knowledge and services are wide spanning and our resource pool is very respectable. There is very little that we cannot do! Listed below are just some areas of CTS' expertise:

  • Installation of operating systems and program applications
  • Virus and spyware removal
  • Data recovery and backup
  • Internet solutions and education
  • Networking
  • Regular maintenance
  • Security and firewall protection
  • Upgrades and replacement of computer hardware
  • Printer, fax, and other peripherals set up and troubleshooting
  • General and detailed diagnostics
  • Consulting and purchasing advice
  • Emergency service on-site, on-line, or in our offices
  • Training, education, education, education!

A Message from the Presidents
Customer Service is Priority #1 in our organization, so always feel free to contact any member of the management team at any time to discuss any concerns, issues, or comments that you may have. CTS Management's goal is also simple; to do whatever it takes to help our clients to utilize or resolve their computer and technology issues in a timely manner, at a fair price. You have our personal guarantee.

Thank You for Considering CTS,
          Joseph Mall - President of North Carolina Operations
          Micky Smith - President of South Carolina Operations

Call us for a FREE consultation!